30 Day Return  

Our policy

You may return items that are complete and like new for any reason within 30 days. Some exclusions apply please see below.


How to make a return

Get a Return Authorization

Call 800.554.6394 (530.243.6934) to request an authorization.

Please call if your item involves a defective product or you accidentally ordered the wrong product.

Pack your items carefully

Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Shasta Dental Supply over-boxes most products. Please use the original over-box and not the manufacturer’s packaging.

Attach the shipping label

For most returns, you will receive a UPS Authorized Return Service (RS) label. Remove or mark out the original labels, then securely tape or affix one completed RS label to each package.

Give the package to UPS

Give the package to the UPS driver the next visit or take it to any official UPS drop-off site. For the location nearest you, call 1.800.742.5877 or visit www.ups.com.


Important details

  1. Refund options You may choose an exchange or a refund for the full amount of the items you purchased.
  2. Refund method Refunds will be issued to credit card on account, refund check or a store credit put on file for the next order.
  3. Non-refundable The money-back guarantee does not apply to repairs, or small equipment that has been used.
  4. Items must be new Shasta Dental Supply may refuse a customer return or charge a restocking fee when the returned item is not like new. Examples of conditions that will lead to refused returns or restocking fees include when the returned item has:
  • A different serial number than the one Shasta Dental Supply originally shipped.
  • Missing parts or the original product packing material.
  • Damage because it was improperly packaged for return shipment.
  • Been heavily used.
  • Damage from drops, spilled liquid, or mishandling.


How will I know if you've received my return?

We will email or mail you a letter confirming that the return was processed. If you used an RS tag to return your product, you can trace your package using the tracking number and calling UPS at 1.800.742.5877 or visiting www.ups.com.


How long does it take Shasta Dental Supply to process my return?

After we receive your package, we normally process your exchange or refund within three business days.


Return shipping costs

For most returns: Shasta Dental Supply can issue you a UPS Authorized Return Shipping (RS) label for a flat fee. Let us know how many packages you're returning, and we’ll send a label for each package via email, fax, or US mail.

Return shipping costs: are deducted from your merchandise credit or refund.

International shipping: You are responsible for any international shipping charges or duties. UPS ARS labels are not valid for international shipping.