Terms and Policies  

Payment Terms

Credit Card Payment

Available to all customers. We accept VISA, Mastercard, American Express & Discover.

We follow all CISP & PCI security compliant rules and regulations.

Credit card fraud will be reported immediately.


Available to Continental U.S. orders only by request.

UPS C.O.D. rate $18.00. Effective 01/01/2023.

Our sales representatives will give total amount of your order including all applicable taxes and shipping charges.  Please have the check ready upon delivery so order can be received promptly. Please make check out to Shasta Dental Supply.

Customer refusal of a C.O.D. package delivery attempt will result in termination of C.O.D. privilege and will be put on pre-paid status only.

Net 30 Days

U.S. orders only. For government, hospital, non-profit organizations and by request.

$750.00 Starting credit limit

Please pay from invoice no statements will be sent unless requested. Please contact us anytime with questions concerning your account 800-554-6394.

Late payments can cause termination of 30 Day Term privilege and will be put on pre-paid status only.


Product Returns

At Shasta Dental Supply we want to make product returns as simple and efficient as possible. To do this we need your help. Please follow the guidelines below and we will do our best to accommodate your return request.

Return Time & Fees

All product returns must be made within 30 days of delivery.

Customer is responsible for return shipment.

Returned products are subject to a restocking fee of 10%.

Some products are subject to repackaging and handling fees.

Return Requirements

  1. All returned products must be unopened, and in original package.
  2. Products method of seal cannot be broken.
  3. Shrink-wrap must be intact.
  4. Resalable condition.

Defective, Damaged & Mis-shipped

Any defective, damaged or mis-shipped products will be replaced at no additional charge to our customers. Please notify us within 10 days of delivery or as soon as possible.

Oops! I Ordered the Wrong Item (Continental U.S. Only. All others please contact us)

Customer may return item(s) themselves or a UPS RS Tag can be sent with correct item(s) for a minimal charge of $9.00 plus a shipping fee for corrected items less then $250.00.  Please give your UPS driver the returned package with the UPS RS Tag attached the following business day or next office visit.

All Product Returns Must Be Authorized

Call Toll Free 800-554-6394. Local 530-243-6934

Return To:
Shasta Dental Supply
1812 Keystone Ct.
Redding, CA 96003


Product Prices & Shipping Fees

Prices subject to change without notice. Due to price increases out of our control from manufacturers we will serve you with the best value and considerate price increase.

Shipping Policies

Continental U.S. Dental Ofiices
Shasta Dental Supply ships via UPS Ground FREE of charge in the continental U.S. for orders over $250.00. There is a $9.00 shipping charge for orders under $250.00.

All orders over 20lbs or 20lbs dimensional weight or multiple packages are subject to an additional freight charge of $9.00 or more that are heavy with disposable items. A sales rep will contact you if freight charges are substantial.

UPS Next Day Air, Next Day Air A.M., Second Day Air, Second Day Air A.M. and 3 Day Select  will be charged the current UPS rates.  During the checkout process a selection of services will be offered.  See UPS Map below for UPS Ground Time-in-Transit.

Alaska, Hawaii and U.S. Territories Dental Offices
To provide the best shipping value, Alaska, Hawaii and U.S. Territories will be shipped USPS Priority Mail.  Shipping fees will be charged the current USPS rates based on weight or package type. Please allow 3-5 working days. During the checkout process a selection of services will be offered including UPS rates.

Canada and all International Dental Offices
International orders will be shipped UPS. Rates are based on weight and location. During the checkout process a selection of services will be offered.  Besides UPS Standard all rates include pickup and door-to-door delivery with in house customs clearance.  Additional Taxes and Duties may apply to all services and are collected during delivery.

Hazardous Materials

Hazardous Materials will be shipped UPS Ground with an additional charge.

Your Order

Most orders are shipped the same day ordered to provide efficient service.

Claims for shortages and discrepancies must be made within 10 days of delivery.

In the event of a late package or a problem we have accurate records allowing us to solve the problem quickly.

Ground Time-in-Transit Map (originating in Redding, CA)